Privacy policy

Last updated: 13 November 2026

This Privacy Policy explains how Pablora Solutions Private Limited ("Company", "we", "us" or "our"), which owns and operates the Pablora Kids Co. brand and the website https://pablora.in (the "Website"), collects, uses, shares and protects your personal information when you visit the Website or purchase from us.

By using the Website, you agree to the practices described in this Privacy Policy. This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent applicable.

1. Information we collect
(a) Information you provide: your name, email address, phone number, shipping and billing address, and any details you share when you contact us.
(b) Order information: products purchased, order value, size selected, and order and delivery history.
(c) Payment information: payments are processed securely by our payment gateway partner (Razorpay). We do not collect or store your full card number, CVV, UPI PIN or net-banking password.
(d) Device and usage information: IP address, browser type, device type, pages visited and time spent on the Website, collected through cookies and similar technologies.

2. How we use your information
We use your information to:
- process, confirm, fulfil and deliver your orders;
- communicate with you about your order, delivery, returns, exchanges and refunds;
- respond to your questions and provide customer support;
- prevent fraud and keep our Website and payments secure;
- improve our Website, products and services;
- send you offers and updates, only where you have opted in (you may unsubscribe at any time);
- comply with applicable laws, regulations and legal requests.

3. Sharing of information
We do not sell your personal information. We share it only as needed to run our business:
- Payment gateway partners, to process your payment securely;
- Fulfilment, logistics and courier partners, to pack and deliver your order and to manage returns and exchanges;
- Technology service providers, including our e-commerce platform (Shopify) and analytics and advertising tools such as Meta (Facebook/Instagram) and Google, which may use cookies to measure and improve our advertising;
- Government or law-enforcement authorities, where required by law.
These partners may access your information only to perform services for us.

4. Cookies
We use cookies and similar technologies to keep the Website working, remember your cart, understand how visitors use the Website and measure our advertising. You can disable cookies in your browser settings; however, some parts of the Website may not work properly as a result.

5. Data security
We use reasonable security practices, including encrypted (SSL) connections, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your personal information from unauthorised access, misuse or disclosure.

6. Data retention
We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including legal, tax and accounting requirements.

7. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent for marketing communications, or raise a grievance by writing to us at support@pablora.in.

8. Children's privacy
Our products are designed for children, but our Website is intended for use by adults (parents, guardians and gift-buyers) aged 18 years or above. We do not knowingly collect personal information directly from children.

9. Grievance Officer
In accordance with applicable Indian law, the details of our Grievance Officer are:
Name: MERAJ KHAN NAEEM KHAN
Company: Pablora Solutions Private Limited
Address: 8-1-332/3/A/109/A, Arvind Nagar, Rethi Bowli, Toli Chowki, Golconda, Hyderabad – 500008, Telangana, India
Email: support@pablora.in
We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact us
For any questions about this Privacy Policy, please contact Pablora Solutions Private Limited at support@pablora.in.